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Frequently Asked Questions


If you are in CRISIS and need to speak with someone IMMEDIATELY, please call one of the following:

Suicide Prevention Hotline: 800-273-8255 
Suicide and Crisis Center of North Texas: 214-828-1000
Collin County (Lifepath):  877-422-5939
Denton County (Mobile Crisis Outreach Team):  800-762- 0157


If the person involved poses AN IMMEDIATE THREAT OF DANGER to themselves or someone else, call 911 and inform the dispatcher that you are calling about an individual with a mental health condition.

It is important to remain as calm as possible. You will need to provide important information in order for the emergency to be successfully resolved. Try to speak clearly and calmly; do not shout. ​


Provide the following information to the 911 operator :

  • Your name and address

  • Location of the incident

  • Name of the person in crisis

  • Your relationship to the person in crisis

  • A description of the person in crisis

  • Information on the person’s mental illness

  • The person’s diagnosis if known

  • Medications the person takes

  • If the person has stopped taking his/her medication

  • Is the person violent

  • Any history of violence

  • If there are any weapons at the location

  • What the person is doing, saying and/or experiencing

  • Use of any illegal and non illegal substance(s)

When Law Enforcement Arrives: 

  • Turn on all lights in the house if indoors so everyone can be clearly seen

  • Do not have anything in your hands when you meet the officer(s)

  • Walk, do not run up to the officers

  • Remain at an appropriate distance to secure the safety of you and the officer(s). The recommended distance is 30 feet

  • Calmly identify yourself

  • Calmly offer information you think might be helpful (anyone currently in the home, reason for the call, if the person has fled, etc.)

  • Be clear and concise

  • Follow any important and relevant instructions the officer(s) provide​


If there is NOT AN IMMEDIATE THREAT OF DANGER, but someone is acting irrationally due to his/her mental state, contact your local mobile crisis team.  It is important to access mental health services before the situation becomes a crisis. 

Dallas County

  • Metrocare Services: 214-330-7722

  • North Texas Behavorial Health Authority (NTBHA): 1-877-653-6363 or (214) 366-9407

  • PLAN of North Texas: 972-690-7526

  • Jewish Family Services: 972-437-9950

  • Mental Illness Court & Warrants: 214-653-7485 or 214-653-7418

  • North Texas Behavioral health Authority: 1-866-260-8000

Rockwall County

  • Lakes Regional Community Center: 972-722-2685

  • ​Texas Health Behavioral Health Center of Rockwall: 682-236-6023

  • North Texas Behavioral Health Authority: 1-866-260-8000

Psychiatric & Emergency Services

    • EMERGENCY: 911

    • Dallas Police NON EMERGENCY: 214-744-4444

    • Poison Help: 1-800-222-1222

    • Spanish Helpline: 972-233-2428

    • ​Suicide and Crisis Center of North Texas: 214-828-1000



Denton County

  • Denton County MHMR Center: 1-800-762-0157 or 940-312-33096

  • Denton County Mobile Crisis Outreach Team: 1 -800-762-0157

  • COMPASS: 940-312-3306

  • Denton County Mental Health Treatment Court Program: 940-349-3340

  • Family Tree Counseling: (888) 837-0666 ext. 7 ​

  • LifePath Systems: 972-422-5939

  • Toll Free:  1-877-789-8889

  • North Texas State Hospital (Witchita Falls): 940-692-5538

Collin County

  • Collin County Crisis Line: 1 (877) 422-5939

  • Lifepath Systems (Collin County LMHA)

  • No insurance or ability to pay: 1 (877) 422-5939

  • Insurance or can private pay: (972) 422-5939 or (844) 544-5939

  • ​Plano Outpatient Clinic:  (972) 562-9674

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