Question 1

What types of services does NAMI North Texas provide?

Accepted Answer

NAMI North Texas is a non-profit organization providing free education, advocacy, and support for individuals and family members affected by a mental health condition. We do not offer any medical or clinical services.

We offer helpline support from 9 AM - 5 PM for callers wanting to obtain general information about mental health resources. You can reach us at (214) 341-7133.

Question 2

How can a person reach the NAMI North Texas helpline?

Accepted Answer

The NAMI North Texas helpline is available by phone and email. Individuals seeking assistance can call (214) 341-7133 or email info@NAMINorthTexas.org. If no one is available to take your call immediately, please leave a message, and your call will be returned. ﻿Should you or anyone you know require emergency assistance, please dial 911.

View our Emergency Guide and 911 Checklist for advice on speaking to law enforcement regarding a loved one with a mental health condition.

Question 3

What type of information is provided through the NAMI North Texas helpline?

Accepted Answer

NAMI North Texas provides basic mental health information, contact information on resources available in Dallas, Collin, Denton and Rockwall Counties, as well as additional information about the education, support, and advocacy services we provide.

Question 4

Who are your services for?

Accepted Answer

Our services are generally designed for individuals 18 years of age or older who have a mental health challenge OR are a family member/caregiver of a person with a mental health diagnosis.
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​We also have programs and services for local companies, schools, businesses, city and state offices/divisions, etc., seeking training and presentations on mental health.

Question 5

What does NAMI mean by "peer"?

Accepted Answer

A peer, in this case, is an individual living with a mental health condition and is in recovery.

Question 6

What does NAMI mean by "family member"?

Accepted Answer

In this case, a family member/caregiver is an individual of a loved one living with a mental health condition.

Question 7

What is a NAMI North Texas support group?

Accepted Answer

NAMI Connection is a free, 60-90 minute recovery support group for people living with a mental health condition where people learn from one another's experiences, share coping strategies, and offer mutual encouragement and understanding. The groups provide an ongoing opportunity to discuss the challenges of living with a mental health condition and techniques for maintaining wellness. All groups are facilitated by peers recovering from a mental health condition.

NAMI Family Support Group is a free, 60-90 minute local meeting of caregivers of individuals with a mental health condition. Family members can talk frankly about their challenges and help one another through their learned wisdom. These meetings are facilitated by trained NAMI members in NAMI affiliates across the country, and participants are encouraged to share actively in the group's work.

Support groups are ongoing throughout the year. The current schedule of NAMI North Texas support groups is HERE.

Question 8

Are NAMI North Texas support groups open to anyone?

Accepted Answer

NAMI North Texas support groups are only for individuals 18 and over who live with a mental health condition OR family members/caregivers seeking peer support.

Question 9

What is a NAMI North Texas education class?

Accepted Answer

Peer-to-Peer Education Class is a free, 8-week, peer-directed recovery education course open to any person with a mental health condition. Peer-to-Peer emphasizes recovery from mental health conditions as a feasible, supportable goal and challenges the stigma often wrongly associated with mental health conditions.

Family-to-Family Education Class is a free, 8-week course for families, partners, and friends of individuals with a mental health condition taught by more than 3,500 trained NAMI Family members and caregivers of individuals living with a mental health condition. The course dwells on the emotional responses families have to the trauma of mental health conditions; many family members describe their experience in the program as life-changing.

Familia-de-Familia Education Class is a free, 12-week course for families, partners, and friends of individuals with a mental health condition taught by more than 3,500 trained NAMI Family members and caregivers of individuals living with a mental health condition. The course dwells on the emotional responses families have to the trauma of mental health conditions; many family members describe their experience in the program as life-changing.

NAMI Basics is a free, 6-week, peer-directed education program developed specifically for parents and other family caregivers of children and adolescents.

Education classes are usually scheduled in seasonal blocks (Fall, Spring & Summer). Current courses are listed HERE.

Question 10

Does NAMI North Texas have any more class locations than what is listed on the website?

Accepted Answer

The NAMI Signature Classes (Family-to-Family, Peer-to-Peer, and NAMI Basics) listed on the NAMI North Texas website are currently available for NAMI North Texas. To locate a free education class outside the NAMI Dallas service area, please visit www.nami.org and select the "Find Your Local NAMI" tab. This page will bring up a map of the United States, and visitors can choose a state and city in which a local NAMI affiliate may be located.

Question 11

Can a high school or college student attend a support group or education class for a research project?

Accepted Answer

NAMI North Texas support groups are closed to students/professionals seeking to complete education/employment requirements. This guideline ensures that we protect our participants and maintain a healthy environment without any distractions or feelings of apprehension. However, some education courses may be open to students/professionals. Consent is REQUIRED from the teacher and participants enrolled in the class before visiting. If you are a student/professional and would like to see a class, please contact the NAMI North Texas office first at (214) 341-7133 or via email at info@NAMINorthTexas.org.

Question 12

Where can a person view a complete list of NAMI North Texas services?

Accepted Answer

Click here for a list of services, or view the document below, available in both Spanish and English.

Question 13

Do you have to sign up for NAMI North Texas services?

Accepted Answer

Individuals (family members and people living with a mental health condition) interested in taking a class must register to ensure we have enough material and space. The only requirement to attend a support group is that you are diagnosed with a mental health condition or a family member/caregiver of a person with a mental health condition. All NAMI North Texas services are FREE.

Question 14

Does NAMI North Texas provide housing/residential services?

Accepted Answer

NAMI North Texas does not provide housing/residential services. We encourage anyone seeking housing information to contact Metro Dallas Homeless Alliance. Helpful information may also be available at boardinghome.org.

Question 15

Does NAMI North Texas provide transportation assistance?

Accepted Answer

NAMI North Texas does not provide transportation. If you receive services through Medicaid, you may be eligible for The Medical Transportation Program. The Medical Transportation Program sets up non-emergency rides for people who have no other way to get to their Medicaid healthcare visits. This includes people with Medicaid, children who get services through the Children with Special Health Care Needs program, and people in the Transportation of Indigent Cancer Patients program. To get more information about the program, please visit txmedicaidride.net.

The toll-free phone number you call depends on where you live:
Live in the Dallas area? Call 1-855-687-3255
Everyone else can call 1-877-633-8747

Question 16

Does NAMI North Texas conduct home visits, welfare checks, or provide home health aide services?

Accepted Answer

NAMI North Texas does not conduct home visits, welfare checks, or provide home health aide services. For welfare checks, contact your local non-emergency police department.

Question 17

Can NAMI North Texas recommend/refer a psychiatrist, other medical professionals, or medical advice?

Accepted Answer

NAMI North Texas does not provide referrals to doctors or therapists or provide any medical advice.

Question 18

Can NAMI North Texas recommend/refer a legal representative, legal services, or legal advice?

Accepted Answer

NAMI North Texas does not recommend legal representatives, legal services, or legal advice.

Question 19

Can NAMI North Texas provide medication needs?

Accepted Answer

NAMI North Texas is a non-clinical mental health organization. We do not have medical staff available to answer any questions regarding medications. Please follow up with your primary care physician or prescriber. In case of an emergency, please dial 911.

Question 20

What other resources does NAMI North Texas have for those seeking help?

Accepted Answer

Please visit our Resource page and our Education & Support page for more information.

Question 21

How can someone obtain a mental illness warrant?

Accepted Answer

To learn more about or obtain a mental illness warrant in the Dallas area, please call 214-653-7485 or 214-653-7418. Mental Illness warrant procedures vary in each county; if you are outside of Dallas County, please contact your local court to determine how to obtain a mental illness warrant.

Question 22

Does NAMI North Texas accept donations?

Accepted Answer

NAMI North Texas accepts in-kind and monetary donations. Donations can be given through our secure online PayPal account, or checks may be mailed to 2812 Swiss Ave. Dallas, Texas 75204. Please call (214) 341-7133 to determine what in-kind donations are accepted.

Question 23

How much are the NAMI North Texas membership fees/dues?

Accepted Answer

NAMI North Texas offers 3 levels of membership:
Individual : $40
Family: $60
Open Door: $5 (for persons with a limited income source)

Become a member here.

Question 24

Does NAMI North Texas utilize volunteer services?

Accepted Answer

NAMI North Texas is a volunteer-based organization, and we welcome individuals of various backgrounds interested in helping support the mission of NAMI North Texas. Please visit our Volunteer page to learn more.

Question 25

What are NAMI North Texas' hours of operation?

Accepted Answer

NAMI North Texas business hours are Monday-Friday from 9 AM – 5 PM.

Frequently Asked Questions