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Frequently Asked Questions What types of services does NAMI North Texas provide? NAMI North Texas is a non-profit organization providing free education, advocacy, and support for individuals and family members affected by a mental health condition. We do not offer any medical or clinical services. We offer helpline support from 9 AM - 5 PM for callers wanting to obtain general information about mental health resources. You can reach us at (214) 341-7133. How can a person reach the NAMI North Texas helpline? The NAMI North Texas helpline is available by phone and email. Individuals seeking assistance can call (214) 341-7133 or email info@NAMINorthTexas.org. If no one is available to take your call immediately, please leave a message, and your call will be returned. Should you or anyone you know require emergency assistance, please dial 911. View our Emergency Guide and 911 Checklist for advice on speaking to law enforcement regarding a loved one with a mental health condition. What type of information is provided through the NAMI North Texas helpline? NAMI North Texas provides basic mental health information, contact information on resources available in Dallas, Collin, Denton and Rockwall Counties, as well as additional information about the education, support, and advocacy services we provide. Who are your services for? Our services are generally designed for individuals 18 years of age or older who have a mental health challenge OR are a family member/caregiver of a person with a mental health diagnosis. We also have programs and services for local companies, schools, businesses, city and state offices/divisions, etc., seeking training and presentations on mental health. What does NAMI mean by "peer"? A peer, in this case, is an individual living with a mental health condition and is in recovery. What does NAMI mean by "family member"? In this case, a family member/caregiver is an individual of a loved one living with a mental health condition. What is a NAMI North Texas support group? NAMI Connection is a free, 60-90 minute recovery support group for people living with a mental health condition where people learn from one another's experiences, share coping strategies, and offer mutual encouragement and understanding. The groups provide an ongoing opportunity to discuss the challenges of living with a mental health condition and techniques for maintaining wellness. All groups are facilitated by peers recovering from a mental health condition. NAMI Family Support Group is a free, 60-90 minute local meeting of caregivers of individuals with a mental health condition. Family members can talk frankly about their challenges and help one another through their learned wisdom. These meetings are facilitated by trained NAMI members in NAMI affiliates across the country, and participants are encouraged to share actively in the group's work. Support groups are ongoing throughout the year. The current schedule of NAMI North Texas support groups is HERE. Are NAMI North Texas support groups open to anyone? NAMI North Texas support groups are only for individuals 18 and over who live with a mental health condition OR family members/caregivers seeking peer support. What is a NAMI North Texas education class? Peer-to-Peer Education Class is a free, 8-week, peer-directed recovery education course open to any person with a mental health condition. Peer-to-Peer emphasizes recovery from mental health conditions as a feasible, supportable goal and challenges the stigma often wrongly associated with mental health conditions. Family-to-Family Education Class is a free, 8-week course for families, partners, and friends of individuals with a mental health condition taught by more than 3,500 trained NAMI Family members and caregivers of individuals living with a mental health condition. The course dwells on the emotional responses families have to the trauma of mental health conditions; many family members describe their experience in the program as life-changing. Familia-de-Familia Education Class is a free, 12-week course for families, partners, and friends of individuals with a mental health condition taught by more than 3,500 trained NAMI Family members and caregivers of individuals living with a mental health condition. The course dwells on the emotional responses families have to the trauma of mental health conditions; many family members describe their experience in the program as life-changing. NAMI Basics is a free, 6-week, peer-directed education program developed specifically for parents and other family caregivers of children and adolescents. Education classes are usually scheduled in seasonal blocks (Fall, Spring & Summer). Current courses are listed HERE. Does NAMI North Texas have any more class locations than what is listed on the website? The NAMI Signature Classes (Family-to-Family, Peer-to-Peer, and NAMI Basics) listed on the NAMI North Texas website are currently available for NAMI North Texas. To locate a free education class outside the NAMI Dallas service area, please visit www.nami.org and select the "Find Your Local NAMI" tab. This page will bring up a map of the United States, and visitors can choose a state and city in which a local NAMI affiliate may be located. Can a high school or college student attend a support group or education class for a research project? NAMI North Texas support groups are closed to students/professionals seeking to complete education/employment requirements. This guideline ensures that we protect our participants and maintain a healthy environment without any distractions or feelings of apprehension. However, some education courses may be open to students/professionals. Consent is REQUIRED from the teacher and participants enrolled in the class before visiting. If you are a student/professional and would like to see a class, please contact the NAMI North Texas office first at (214) 341-7133 or via email at info@NAMINorthTexas.org. Where can a person view a complete list of NAMI North Texas services? Click here for a list of services, or view the document below, available in both Spanish and English. Do you have to sign up for NAMI North Texas services? Individuals (family members and people living with a mental health condition) interested in taking a class must register to ensure we have enough material and space. The only requirement to attend a support group is that you are diagnosed with a mental health condition or a family member/caregiver of a person with a mental health condition. All NAMI North Texas services are FREE. Does NAMI North Texas provide housing/residential services? NAMI North Texas does not provide housing/residential services. We encourage anyone seeking housing information to contact Metro Dallas Homeless Alliance. Helpful information may also be available at boardinghome.org. Does NAMI North Texas provide transportation assistance? NAMI North Texas does not provide transportation. If you receive services through Medicaid, you may be eligible for The Medical Transportation Program. The Medical Transportation Program sets up non-emergency rides for people who have no other way to get to their Medicaid healthcare visits. This includes people with Medicaid, children who get services through the Children with Special Health Care Needs program, and people in the Transportation of Indigent Cancer Patients program. To get more information about the program, please visit txmedicaidride.net. The toll-free phone number you call depends on where you live: Live in the Dallas area? Call 1-855-687-3255 Everyone else can call 1-877-633-8747 Does NAMI North Texas conduct home visits, welfare checks, or provide home health aide services? NAMI North Texas does not conduct home visits, welfare checks, or provide home health aide services. For welfare checks, contact your local non-emergency police department. Can NAMI North Texas recommend/refer a psychiatrist, other medical professionals, or medical advice? NAMI North Texas does not provide referrals to doctors or therapists or provide any medical advice. Can NAMI North Texas recommend/refer a legal representative, legal services, or legal advice? NAMI North Texas does not recommend legal representatives, legal services, or legal advice. Can NAMI North Texas provide medication needs? NAMI North Texas is a non-clinical mental health organization. We do not have medical staff available to answer any questions regarding medications. Please follow up with your primary care physician or prescriber. In case of an emergency, please dial 911. What other resources does NAMI North Texas have for those seeking help? Please visit our Resource page and our Education & Support page for more information. How can someone obtain a mental illness warrant? To learn more about or obtain a mental illness warrant in the Dallas area, please call 214-653-7485 or 214-653-7418. Mental Illness warrant procedures vary in each county; if you are outside of Dallas County, please contact your local court to determine how to obtain a mental illness warrant. Does NAMI North Texas accept donations? NAMI North Texas accepts in-kind and monetary donations. Donations can be given through our secure online PayPal account, or checks may be mailed to 2812 Swiss Ave. Dallas, Texas 75204. Please call (214) 341-7133 to determine what in-kind donations are accepted. How much are the NAMI North Texas membership fees/dues? NAMI North Texas offers 3 levels of membership: Individual : $40 Family: $60 Open Door: $5 (for persons with a limited income source) Become a member here. Does NAMI North Texas utilize volunteer services? NAMI North Texas is a volunteer-based organization, and we welcome individuals of various backgrounds interested in helping support the mission of NAMI North Texas. Please visit our Volunteer page to learn more. What are NAMI North Texas' hours of operation? NAMI North Texas business hours are Monday-Friday from 9 AM – 5 PM.

NAMI's Ending the Silence program is a trio of engaging presentations to help schools and organizations serving youth and their families address mental health. Ending the Silence is a powerful tool in raising awareness, improving understanding and reducing stigma. It delivers a message of hope and recovery, helping to end stigma and empower safe, open communication around mental health conditions. Please click on the links below to read more about each presentation and request Ending the Silence for your group. ETS for Students ETS for Educators ETS for Families REQUEST ENDING THE SILENCE PRESENTATION Ending the Silence delivers a message of hope and recovery, helping to end stigma and empower safe, open communication around mental health conditions. Questions? Contact Olivia Frolichstein at Olivia@naminorthtexas.org or 214-341-7133

Resources IF YOU NEED EMERGENCY HELP, PLEASE CALL 911. Crisis Hotlines — Speak with Someone Now If you are in crisis and need to talk to someone immediately, please reach out to any of the following 24/7 crisis lines: National Hotlines 988 Suicide & Crisis Lifeline Call or Text 988 Free, confidential support for people in emotional distress or suicidal crisis. Crisis Text Line Text HOME to 741741 Trained Crisis Counselors available 24/7 via text. The Trevor Project (LGBTQ+ Youth) Call 1-866-488-7386 | Text START to 678678 Trans Lifeline Call 1-877-565-8860 Peer support by and for the transgender community. Veterans Crisis Line Call 988, then press 1 | Text 838255 Local North Texas Resources Suicide and Crisis Center of North Texas Call 214-828-1000 Confidential support for individuals in crisis in the Dallas area. North Texas Behavioral Health Authority (NTBHA) Call 866-260-8000 24/7 crisis support for Dallas, Ellis, Hunt, Kaufman, Navarro, and Rockwall counties. Collin County (LifePath Systems) Call 877-422-5939 Mental health crisis services for Collin County residents. Denton County Mobile Crisis Outreach Team Call 800-762-0157 Emergency mental health response team available 24/7. Denton County Mental Health Treatment Court Program Call 940-349-2160 For individuals engaged in the legal system who need mental health support. Resources United Way Metropolitan Dallas Get Assistance United Way Denton County Community Resources United Way Denton County & Credible Minds NAMI Help Line Here For Texas Find Help Resources for Children & Families Navigate Life Texas North Texas Help Texas Transition and Employment Guide Psychiatric & Emergency Services EMERGENCY: 911 Suicide Crisis Line: 988 Poison Help: 800-222-1222 Spanish Helpline: 972-233-2428

Education & Support Family Members & Caregivers Hầu hết các nỗ lực của chúng tôi liên quan đến chương trình này liên quan đến việc nghiên cứu các phương pháp tiếp cận mới và phát triển các cách thức sáng tạo để thực hiện chúng. Chúng tôi đánh giá thành công của mình trong lĩnh vực này bằng cách thu thập dữ liệu định tính và định lượng, đồng thời sử dụng thông tin đó để đo lường sự thay đổi và thay đổi so với các phép đo ban đầu của chúng tôi. Programs Kids, Teens, & Young Adults NAMI North Texas Youth Programs help battle the stigma that surrounds mental health conditions and provide the resources and support that can make a difference in the lives of youth and their families. Programs Individuals Living with Mental Illness For those who suffer from a mental health condition, knowing the facts about mental health can help to lessen the burden of a diagnosis. One in five Americans experiences some form of mental illness in any given year, and severe conditions such as schizophrenia, bipolar disorder, or long-term recurring major depression affects one in 25 Americans. Mental illness can affect anyone at any point in their life and is not a reflection of self-worth or ability but instead should be viewed as any other serious illness. Mental illness is never your fault, nor the responsibility of those around you. It is not a personal failure to experience symptoms of mental illness that interfere with your daily functioning or make it hard for you to enjoy life as you used to. With this being said, many misconceptions exist surrounding mental illness that make it hard for those who suffer to seek help, and the stigma of having a mental health condition can worsen symptoms. Although mental illness can feel isolating, you are not alone, and there is hope for recovery. NAMI North Texas offers many different tools, resources, and support groups for many demographics, aiming to educate, support, and advocate for those with mental illnesses. Programs

Officer Todd Gyure Todd Gyure has worked at the Garland Police Department for over 18 years with the majority of that time spent on the street in Patrol. Todd is currently the Mental Health Liaison for The Garland Police Department. For the past 9 years Todd has also been a member of The Garland Police Departments S.W.A.T. team as a hostage negotiator. Là một cựu cầu thủ bóng đá chuyên nghiệp, tôi có quyền truy cập vào các nguồn sức khỏe tâm thần. NFL và Hiệp hội người chơi NFL đã hợp tác để tạo ra một nguồn sức khỏe tinh thần cho những người chơi cũ và hiện tại để tìm kiếm sự trợ giúp nếu nhu cầu đó phát sinh. Đó là một dịch vụ miễn phí cho chúng tôi và gia đình của chúng tôi. Tôi sử dụng những tài nguyên đó bất cứ khi nào cần thiết hoặc thậm chí chỉ để đăng ký để trò chuyện về vị trí của tôi trong cuộc sống và những gì đang diễn ra. Tuần trước NAMI North Texas đã bắt đầu một chương trình đào tạo để cung cấp một mạng lưới hỗ trợ sức khỏe tâm thần hoàn toàn bí mật, miễn phí, không kỳ thị cho cơ quan thực thi pháp luật (và cuối cùng là tất cả những người phản ứng đầu tiên và gia đình của họ). Theo thiết kế, nó giải quyết những lý do nổi bật nhất mà những người trả lời đầu tiên có xu hướng không tìm kiếm dịch vụ chăm sóc sức khỏe tâm thần; kỳ thị xã hội và nghề nghiệp, lo sợ bị giáng chức hoặc mất việc, không có khả năng tìm được nhà cung cấp có khả năng liên quan đến chấn thương lặp đi lặp lại dẫn đến nhu cầu về chuyên gia sức khỏe tâm thần. Chương trình này sẽ là bước đầu tiên hoàn toàn bí mật để chăm sóc sức khỏe tâm thần, giúp những người phản hồi đầu tiên tìm kiếm sự giúp đỡ dễ dàng hơn. Những người hỗ trợ ngang hàng cũng sẽ đóng vai trò là cầu nối với các dịch vụ chăm sóc sức khỏe tâm thần chuyên nghiệp. Họ sẽ được đào tạo để nhận ra khi nào một nhân viên đồng nghiệp cần nhiều hơn những gì họ được đào tạo để đưa ra và giúp họ kết nối với nhà trị liệu, bác sĩ tâm thần hoặc dịch vụ chuyên nghiệp khác có kinh nghiệm làm việc với những người phản hồi đầu tiên. Tôi luôn đối xử với cơ quan thực thi pháp luật một cách tôn trọng, và vâng, ngay cả trong một số hoàn cảnh khó khăn, bởi vì họ cũng có gia đình và ưu tiên của họ là cung cấp dịch vụ cho cộng đồng, bảo vệ và phục vụ. Timmy Newsome NAMI NTX President Để biết thêm thông tin về Chương trình hỗ trợ ngang hàng của Overwatch (OPS) , liên hệ với Giám đốc Chương trình & OPS của chúng tôi, Christopher Payne .

NAMI On Campus NAMI On Campus are student-led clubs that raise mental health awareness and reduce stigma on high school and college campuses through peer-led activities, education, and events. Through a partnership with NAMI North Texas, student leaders are empowered with toolkits, materials, and resources to make running the club fun and educational. NAMI On Campus connect students with their local community and supports them in creating a culture free of judgment and accepting of reaching out for help; a more aware and mental health-supportive school culture. NAMI On Campus are open to all students interested in mental health – It is not a support or therapy group. NAMI On Campus serves as a space where like minded students can spearhead activities and discussions that combat stigma and contribute to an overall positive climate for mental health Open to schools and universities in Collin, Dallas, Denton and Rockwall Counties. The purpose of NAMI On Campus is to: Educate and raise the awareness of students, teachers, faculty, and school administration about mental health and wellness Be supportive of students who are living with mental health conditions Encourage people to recognize early warning signs Let students know there is help available if they need it Encourage students who are having mental health issues to get help Provide information on school and community resources Work to end the stigma that surrounds mental health conditions Create an inclusive, safe, and supportive school environment NAMI knows that some of the best support a student can receive is from their peers. When students connect with one another, they can share common experiences and support each other. It's the NAMI way. NAMI On Campus works to end the stigma that makes it harder for students to talk about mental health and get the help they need. NAMI On Campus clubs hold creative meetings, innovative awareness events, and offer signature NAMI programs though partnership with NAMI North Texas. Interested in starting a club? Please complete our Online Interest Form . We can't wait to meet you! If you have any questions, please give us a call at 214.341.7133 or email Olivia Frolichstein at Olivia@naminorthtexas.org

Phyllis Finley Phyllis Finley is a graduate from the University of North Texas with a B.A. in Sociology and a minor in Psychology. She has worked in the human services field for over 30 years and at Denton County MHMR Center for the last 27 years. Ms. Finley has extensive and varied experience working alongside Individuals with Developmental Disabilities as well as individuals with Mental Illness. Là một cựu cầu thủ bóng đá chuyên nghiệp, tôi có quyền truy cập vào các nguồn sức khỏe tâm thần. NFL và Hiệp hội người chơi NFL đã hợp tác để tạo ra một nguồn sức khỏe tinh thần cho những người chơi cũ và hiện tại để tìm kiếm sự trợ giúp nếu nhu cầu đó phát sinh. Đó là một dịch vụ miễn phí cho chúng tôi và gia đình của chúng tôi. Tôi sử dụng những tài nguyên đó bất cứ khi nào cần thiết hoặc thậm chí chỉ để đăng ký để trò chuyện về vị trí của tôi trong cuộc sống và những gì đang diễn ra. Tuần trước NAMI North Texas đã bắt đầu một chương trình đào tạo để cung cấp một mạng lưới hỗ trợ sức khỏe tâm thần hoàn toàn bí mật, miễn phí, không kỳ thị cho cơ quan thực thi pháp luật (và cuối cùng là tất cả những người phản ứng đầu tiên và gia đình của họ). Theo thiết kế, nó giải quyết những lý do nổi bật nhất mà những người trả lời đầu tiên có xu hướng không tìm kiếm dịch vụ chăm sóc sức khỏe tâm thần; kỳ thị xã hội và nghề nghiệp, lo sợ bị giáng chức hoặc mất việc, không có khả năng tìm được nhà cung cấp có khả năng liên quan đến chấn thương lặp đi lặp lại dẫn đến nhu cầu về chuyên gia sức khỏe tâm thần. Chương trình này sẽ là bước đầu tiên hoàn toàn bí mật để chăm sóc sức khỏe tâm thần, giúp những người phản hồi đầu tiên tìm kiếm sự giúp đỡ dễ dàng hơn. Những người hỗ trợ ngang hàng cũng sẽ đóng vai trò là cầu nối với các dịch vụ chăm sóc sức khỏe tâm thần chuyên nghiệp. Họ sẽ được đào tạo để nhận ra khi nào một nhân viên đồng nghiệp cần nhiều hơn những gì họ được đào tạo để đưa ra và giúp họ kết nối với nhà trị liệu, bác sĩ tâm thần hoặc dịch vụ chuyên nghiệp khác có kinh nghiệm làm việc với những người phản hồi đầu tiên. Tôi luôn đối xử với cơ quan thực thi pháp luật một cách tôn trọng, và vâng, ngay cả trong một số hoàn cảnh khó khăn, bởi vì họ cũng có gia đình và ưu tiên của họ là cung cấp dịch vụ cho cộng đồng, bảo vệ và phục vụ. Timmy Newsome NAMI NTX President Để biết thêm thông tin về Chương trình hỗ trợ ngang hàng của Overwatch (OPS) , liên hệ với Giám đốc Chương trình & OPS của chúng tôi, Christopher Payne .

Empowering Education Professionals NAMI Ending the Silence for Educators is a free 1 to 2-hour mental health education in-service for school professionals to help them better understand the emotional and behavioral difficulties that may be early warning signs of mental health concerns in children and adolescents in their classrooms. The in-service also provides tips on how to intervene once the symptoms are recognized and suggestions on how to communicate with the parents and caregivers of the students to achieve the best possible outcome. Our free, on-site presentation is led by a team from your community consisting of a young adult with a mental health condition, a parent and a teacher. The presentation will share how to: Understand the difference between “bad behavior” and symptoms of a mental health condition. Recognize early warning signs. Communicate and partner with families effectively. Link to community services quickly. Create a supportive learning environment for all students. Why Your School Needs NAMI Ending the Silence for Educators 1 in 5 kids experiences a mental health condition, but only 20% of them actually receive services. About 50% of students ages 14+ with a mental health condition will drop out. Suicide is the second-leading cause of death for 15-24 year olds. "This program gave me a new understanding of the importance of my role in early recognition of kids with symptoms of mental illness and the urgency of early intervention on their behalf."

About Todd Gyure Todd Gyure has worked at the Garland Police Department for over 21 years with 16.5 years of that time spent working in the Patrol unit. For the past 5 years Todd has been assigned to the Garland Police Departments Wellness Unit. Todd is in his 12th year as a member of The Garland Police Departments S.W.A.T. team as a hostage negotiator. Todd is a TCOLE certified mental health officer, a Suicide and Crisis Center of North TX certified telephone crisis counselor, GPD TCOLE 1850 Crisis intervention training instructor, Department of Public Safety certified Officer Resilience Training Leader, FRCPI certified law enforcement suicide prevention trainer, IAFF behavioral health awareness peer support certified, First Responder Stress and Trauma instructor (F1RST), member of Garland Police Departments Critical Incident Stress Management team, founder of The Law Enforcement Mental Health Alliance of North TX, founder of the NAMI North TX Overwatch Peer Support (OPS) program, Associate Producer of the film PTSD911, Mental Health First Aid certified instructor, and a Certified Police Field Training Officer. Todd is passionate about all things brain health for both the public he serves, and the law enforcement/first responder community at large. During his time with The Garland Police Department Todd has earned numerous awards and commendations to include: FOP’s Officer of the year, Garland Police Department’s 2019 Unit of the Year for his work in the wellness unit, Police Commendation Bar, Meritorious Conduct Bar, 2 Life Saving Bars, several Officer of the Month certificates, and a 2022 Mental Health America Prism award winner. Todd has spent that last 19 years as a big brother to Zach Moore. Zach Moore is the only son of Garland Officer Michael David Moore who was killed in the line of duty in 1997. Todd is a past president of NAMI North TX, and still serves on the board of directors. Todd earned a Bachelor’s Degree in Sociology from the University of North TX, has two current TX public school teacher certificates, and his Master Peace Officer license.

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Get Involved Engage Want to bring mental health awareness to your community? Invite NAMI North Texas to speak at your next event, workplace, school, or organization! We offer engaging presentations on mental health basics, suicide prevention, and how to seek help, tailored to your audience. Our team brings lived experience, professional insight, and stigma-free conversations to every visit. Request a Visit Connect Become a member of NAMI North Texas or join our mailing list to receive the latest newsletters, updates, and to learn about mental health events in North Texas. Sign Up Volunteer Your Time Đây là một trong những cách đơn giản nhất để giúp chúng ta tìm ra nguyên nhân. Chúng tôi tin rằng cách tốt nhất để các sáng kiến của chúng tôi thành công là cộng đồng tích cực tham gia. Đây là một cách dễ dàng và hiệu quả để đóng góp vào công việc tuyệt vời mà chúng tôi thực hiện tại NAMI North Texas. Liên hệ với bất kỳ câu hỏi nào về cách bạn có thể Tình nguyện dành thời gian của mình ngay hôm nay. Become a Volunteer Intern With Us Internships follow the academic calendar and are offered in fall, winter/spring, and summer. View Open Positions Make A Donation Make a donation, financial or otherwise! Non-financial donations include office equipment and/or supplies, furniture, etc. Donate

Courtney Jaimes Courtney is a Licensed Professional Counselor with over 15 years of experience. Courtney has worked with a variety of populations, including homeless adults, adult survivors of relationship violence, sexual assault, and/or sexual, abuse, as well as perpetrators of relationship violence. For the last several years, Courtney has worked in higher education and is currently the Associate Director of Counseling & Advising at North Central Texas College. Courtney is married and has 3 children. In her spare time, she enjoys spending time with her family, reading, and yoga.