Frequently Asked Questions
What types of services does NAMI North Texas provide
NAMI North Texas is a non-profit organization providing free education, advocacy and support for individuals and family members affected by a mental health condition. We do not provide any medical or clinical services. We offer helpline support from 9 AM - 5 PM for callers wanting to obtain general information about mental health resources.
How can a person reach the NAMI North Texas helpline?
The NAMI North Texas helpline is available by phone and email. An individual seeking assistance can call 214-341-7133 or email namidallas@namidallas.org. If no one is available to take your call immediately, please leave a message and your call will be returned. Should you or anyone you know require emergency assistance please dial 911.
View our Emergency Guide and 911 Checklist for advice on how to speak to law enforcement regarding a loved one with a mental health condition. If you or someone you know is in a crisis, contact ADAPT Mobile Crisis at 1-866-260-8000.
View our Emergency Guide and 911 Checklist for advice on how to speak to law enforcement regarding a loved one with a mental health condition. If you or someone you know is in a crisis, contact ADAPT Mobile Crisis at 1-866-260-8000.
What type of information is provided through the NAMI North Texas helpline?
NAMI North Texas provides basic mental health information, contact information on resources available in Dallas, Collin, Denton and Rockwall Counties, as well as additional information about the education, support, and advocacy services we provide.
Who are your services for?
Our services are generally designed for individuals 18 years of age or older who either have a mental health diagnosis OR are a family member/caregiver of person with a mental health diagnosis.
We also have programs and services for local companies, schools, businesses, city and state offices/divisions, etc. seeking training and presentations on mental health.
We also have programs and services for local companies, schools, businesses, city and state offices/divisions, etc. seeking training and presentations on mental health.
What does NAMI mean by "peer"
A peer in this case is an individual diagnosed with a mental health condition and is in recovery.
What does NAMI mean by "family member"?
A family member/caregiver in this case is an individual of a loved one diagnosed with a mental health condition.
What is a NAMI North Texas support group?
NAMI Connection is a free, 60-90 minute recovery support group for people living with a mental health condition where people learn from one another's experiences, share coping strategies and offer mutual encouragement and understanding. The groups provide an ongoing opportunity to discuss the challenges of living with a mental health condition and techniques for maintaining wellness. All groups are facilitated by peers living in recovery from a mental health condition.
NAMI Family Support Group is a free, 60-90 minute local meeting of caregivers of individuals with a mental health condition where family members can talk frankly about their challenges and help one another through their learned wisdom. These meetings are facilitated by trained NAMI members in NAMI affiliates across the country and participants are encouraged to share actively in the work of the group.
Support groups are on-going throughout the year. The current schedule of NAMI North Texas support groups is HERE.
NAMI Family Support Group is a free, 60-90 minute local meeting of caregivers of individuals with a mental health condition where family members can talk frankly about their challenges and help one another through their learned wisdom. These meetings are facilitated by trained NAMI members in NAMI affiliates across the country and participants are encouraged to share actively in the work of the group.
Support groups are on-going throughout the year. The current schedule of NAMI North Texas support groups is HERE.
Are NAMI North Texas support groups open to anyone?
NAMI North Texas support groups are only for individuals diagnosed with a mental health condition OR family members/caregivers seeking peer support.
What is a NAMI North Texas education class?
Peer-to-Peer Education Class is a free, 10 week, peer directed, recovery education course open to any person with a mental health condition. Peer-to-Peer emphasizes recovery from mental health conditions as a feasible, supportable goal and challenges the stigma often wrongly associated with mental health conditions.
Family-to-Family Education Class is a free, 12 week course for families, partners and friends of individuals with a mental health condition taught by more than 3,500 trained NAMI Family members and caregivers of individuals living with a mental health condition. The course dwells on the emotional responses families have to the trauma of mental health conditions; many family members describe their experience in the program as life-changing.
NAMI Basics is a free, 6 week, peer directed education program developed specifically for parents and other family caregivers of children and adolescents.
Education classes are usually scheduled in seasonal blocks (Fall, Spring & Summer). Current classes are listed HERE.
Family-to-Family Education Class is a free, 12 week course for families, partners and friends of individuals with a mental health condition taught by more than 3,500 trained NAMI Family members and caregivers of individuals living with a mental health condition. The course dwells on the emotional responses families have to the trauma of mental health conditions; many family members describe their experience in the program as life-changing.
NAMI Basics is a free, 6 week, peer directed education program developed specifically for parents and other family caregivers of children and adolescents.
Education classes are usually scheduled in seasonal blocks (Fall, Spring & Summer). Current classes are listed HERE.
Does NAMI North Texas have any more class locations than what is listed on the website?
The NAMI Signature Classes (Family-to-Family, Peer-to-Peer and NAMI Basics) that are listed on NAMI Dallas website are all that is currently available for NAMI Dallas. To locate a free education class outside of the NAMI Dallas service area, please visit nami.org and select the "Find Your Local NAMI" tab. This page will bring up a map of the United States and visitors can select a state and city in which a local NAMI affiliate may be located.
Can a high school or college student attend a support group or education class for a research project?
NAMI North Texas support groups are closed to students/professionals seeking to complete education/employment requirements. This guideline ensures that we protect our participants and maintain a salutary environment without any distractions or feelings of apprehension. However some education courses may be open to students/professionals. Consent is REQUIRED from the teacher and participants enrolled in the class before visiting. If you are a student/professional and would like to visit a class, please contact the NAMI North Texas office first at 214-341-7133 or via email at namidallas@namidallas.org.
Where can a person view a complete list of NAMI North Texas services?
To view a list of NAMI Dallas' services, please click the "Education & Support" tab.
Do you have to sign up for NAMI North Texas services?
Individuals (family members and people living with a mental health condition) who have interest in taking a class must register to ensure we have enough material and space.The only requirement to attend a support group is you are a person diagnosed with a mental health condition or a family members/caregiver of a person with a mental health condition. All NAMI North Texas services are FREE.
Does NAMI North Texas provide housing/residential services?
NAMI North Texas does not provide housing/residential services. We encourage anyone seeking housing information contact Metro Dallas Homeless Alliance. Helpful information may also be available at boardinghome.org.
Does NAMI North Texas provide transportation assistance?
NAMI North Texas does not provide transportation. If you receive services through Medicaid you may be eligible for The Medical Transportation Program. The Medical Transportation Program sets up non-emergency rides for people who have no other way to get to their Medicaid health-care visits. This includes people with Medicaid, children who get services through the Children with Special Health Care Needs program, and people in the Transportation of Indigent Cancer Patients program. To get more information about the program please visit txmedicaidride.net.
The toll-free phone number you call depends on where you live:
The toll-free phone number you call depends on where you live:
- Live in the Dallas area? Call 1-855-687-3255
- Everyone else can call 1-877-633-8747
Does NAMI North Texas conduct home visits, welfare checks or provide home health aide services?
NAMI North Texas does not conduct home visits, welfare checks or provide any home health aide services. For welfare checks, contact your local non-emergency police department.
Can NAMI Dallas recommend/refer a psychiatrist, other medical professionals or medical advice?
NAMI Dallas does not provide referrals to doctors or therapists, nor do we provide any medical advice.
Can NAMI North Texas recommend/refer a legal representative, legal services or legal advice?
NAMI North Texas does not recommend any legal representatives, legal services or legal advice.
Can NAMI North Texas help with medication needs?
NAMI North Texas is a non-clinical mental health organization. We do not have medical staff available to answer any questions regarding medications. Please follow up with your primary care physician or prescriber. In case of an emergency, please dial 911.
What other resources would NAMI North Texas have for people seeking help?
For more resource information, please visit our Resource page and our Education & Support page.
How can someone obtain a mental illness warrant?
To learn more about or obtain a mental illness warrant in the Dallas area, please call 214-653-7485 or 214-653-7418. Mental Illness warrant procedures vary in each county, if you are outside of Dallas County please contact your local court to determine how to obtain a mental illness warrant.
Does NAMI North Texas accept donations?
NAMI North Texas accepts in-kind and monetary donations. Donations can be given through our secure on-line PayPal account or checks may be mailed to 2812 Swiss Ave. Dallas, Texas 75204. Please call 214-341-7133 to determine what in-kind donations are accepted.
How much are the NAMI North Texas membership fees/dues?
NAMI North Texas offers 3 levels of membership:
- Individual : $40
- Family: $60
- Open Door: $5 (for persons with a limited income source)
Does NAMI North Texas utilize volunteer services?
NAMI North Texasis a volunteer based organization and we welcome individuals of various backgrounds interested in helping support the mission of NAMI Dallas. Please visit our Volunteer page to learn more.
What are NAMI North Texas' hours?
NAMI North Texas business hours are Monday-Friday from 9 AM – 5 PM.
